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IHG have built its reputation on a long-standing commitment to guests’ and colleagues’ health and safety and now more than ever has this been a key focus in the opening of Hotel Indigo Dubai Downtown.

PARTNERING WITH THE EXPERTS
IHG have launched the initiative, IHG Clean Promise, using new science-led protocols and service measures that go above and beyond to ensure it exceeds government guidelines. IHG Clean Promise has partnered with industry-leading experts and specialists including Dr Jim Merlino, Chief Clinical Transformation Officer at The Cleveland Clinic to define solutions and implement safety and hygiene processes including deep cleaning procedures using hospital-grade disinfectants.

COMMITMENT TO OUR GUESTS
Guests can expect to see evolved cleaning procedures in every area of the hotel including; contactless payments, social distancing protocols, clear visual guidelines and expectations, staff protective equipment and visible sanitizer stations. IHG have removed all high-touch collaterals from guestrooms and heightened the cleanliness auditing process as well as laundry protocols. Regarding F&B outlets, social distancing is implemented through placement of tables and queues, alongside the removal of self-serve stations and buffets. Surfaces and furniture at Hotel Indigo Dubai Downtown will undergo a disinfectant process after every use with Clean Champions on site to ensure all guests feel welcomed and safe within the IHG community.


IHG Way of Clean

The health, safety and wellbeing of our guests, colleagues and community continue to be our highest priority as we address the fundamental ways that COVID-19 has impacted our hotel and industry. Since the beginning of the pandemic, we have constantly monitored updates from a variety of leading health authorities and InterContinental Hotels Group (IHG) has regularly provided the hotels with supplemental COVID-19 cleanliness guidance, best practices, staff training and information. Please see IHG's updated Travel Advisory Policy.

NEW EXPERT CLEANLINESS PARTNER AND GLOBAL CLEANLINESS BOARD 
 
In addition to IHG’s existing relationships with Ecolab and Diversey, IHG is now partnering with Cleveland Clinic to expand the IHG Way of Clean program with new science-led protocols and service measures. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, brings deep expertise in key areas of science and medicine, and will sit on IHG’s Global Cleanliness Board – a group of IHG Operations, Health and Safety, and Guest Experience experts who, together with a range of external specialists, will work to develop best practices and implement solutions.

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